WebHostDirectory Interview
This is an interview published in May 2004 by Web Host Directory (The full interview is here).
About BetterWebSpace
BetterWebSpace started out as a small project in September 2002, tired of poor customer support and reliability we set up on our own. In those days BetterWebSpace was nothing more than a reseller account for a much larger company (our first reseller account was much smaller than the excellent value reseller accounts which we provide today!).
Since then we have steadily grown, and are no longer resellers (coming from a reselling background places us in a position to provide quality support for our own resellers).
We provide quality, reliable and affordable hosting to customers all over the world, and you can be sure we have a package to suit your every need, whether it be a personal website, you are starting your own business or need a large e-commerce site.
Experienced web developers and novices alike recognise us a company that provide honest web hosting services, with excellent customer support.
Interview
What would you say is your company's main strength?
Honesty with our clients, which leads to our other strength in Price and Customer Service.
We were tired of other hosting companies not being honest with us, and we wanted to do something to change that.
Honesty on Price - If we make a saving on something, we pass that saving straight down to our clients.
Honesty on Customer Service - You won't find any bluffing at BetterWebSpace, we're very honest about our services and it is our policy to provide support in a timely and efficient manner.
What makes you different from other web hosting companies?
Price, Customer Service, Support and Features.
We provide excellent pricing on feature-packed hosting packages. This tied in with great Customer Service and Support makes us stand out from the crowd, and if you can't find a package to suit you - we'll create one!
At BetterWebSpace you are not just a number, all support and customer service issues are dealt with in a friendly one-to-one manner and many of our clients support each other in our support forums.
How do you define Web Hosting?
The Web is growing, and without Web Hosting and an online presence, you could lose your foothold online. As the web grows so do the services we provide.
Web Hosting is the art of providing reliable and affordable space for someone to present their online presence. Websites can range from the smallest one page personal site, all the way up to the websites of the global blue-chip companies.
Web Hosting also encompasses the service and support you as a customer receive, and we never forget that!
Who is your target market?
We provide something for everyone who wants quality hosting at a price to suit them! Our customers come from all walks of life (personal and business), in many countries.
With our variety of plans, and our commitment to create a plan if you can't find one to suit you there's a wide range of choices available.